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Voice over IP First-Step Review by AW
Exceptional Introduction to VOIP
Once in a while an author appears who stands head and shoulders above most other technical authors. Kevin Wallace is definitely one of that rare breed of authors who has the unique ability to impart substantial technical information in a really accessible manner. I found this book incredibly easy to read, having attempted reading some other books on VOIP and not getting past the 2nd Chapter with most of them.
Even though the book focuses mainly on Cisco's VOIP implementation, the information is put across in such a way that you get a good understanding of VOIP principles in general. The chapter in this book on QOS alone is worth getting the book for, as it explains Cisco QOS in a most lucid and user-friendly way. His anologies are excellent and his occastional injection of humour also makes reading the book a most pleasurable and useful learning experience. If you are a newbie to VOIP, then I can't think of a better book to get your hands on. Highly recommended!