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Taking Charge of Your VoIP Project Review by Randy Dookheran
Excellent IT Planning Guide
This book offers good strategies for implementing VoIP. It covers the feasibility studies required and pre and post evaluation of the network. Technical details are covered well but the most important aspects such as QoS, SLA's are explained in some sort of details, which is an important area when dealing with VoIP.
I used this book as one of my main reference in my final year project with UOL BSc in CIS.
I recommend this book not just for Engineers, Technicians, Managers and IT staff, but also for anyone wishing to learn about the basis of VoIP.