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Language and Communication: Essential Concepts for User Interface and Documentation Design Review by anonymous
Academic approach to computer interfaces
From a software developer's perspective, Kukulska-Hulme's book is rather disappointing. The approach was very high-level and didn't introduce many concepts that aren't already well-known. The real-life examples were taken from obsolete software products. Reference was made to the pitfalls in developing software for the international market, but only a couple of examples were given, and those only from the French. Perhaps this book was intended for teachers, but there are better and more modern sources, including Nadine Kano's 'Developing International Software' from Microsoft Press.