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Applying Knowledge Management: Techniques for Building Corporate Memories Review by james hunt
Very practical KM book
This book is excellent. If you're tired of reading KM books that just say "KM is good" and that you need to "empower knowledge workers" then this book is a very refreshing change. The book is easy to read (even though writen by an academic) and is centred around a set of case studies from companies you've actually heard of (Microsoft, General Electric, Deloitte Touche, etc.). The case studies really inspire confidence that you actually could implement a KM system and live to see the benefits. Ian Watson writes a couple of chapters at the front which introduce the main ideas behind KM from a technical viewpoint, not a mangerial view, and then you're off into the case studies.
All the case studies use a technique called case-based reasoning that I'd never heard of before. I was fascinated to come across a business intelligence technique I'd never seen mentioned before that actually seems so simple and usable (I've just read the author's previous book on CBR which is also very good).
The book gives you plenty of practical ideas of how to implement a successful CBR KM system and I've been able to pursuade my mangers to start a KM project. This book is currently doing the rounds at work and (almost) everyone loves it.
I've bought too many of these books before which have disapointed because either they are just full of management speak and guru-buzzwords or they are so techie you need a PhD to understand them. Basically this book is practical, sensible and above all useful.