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Applying Knowledge Management: Techniques for Building Corporate Memories Review by zhaohaowang@amuro.
Useful KM Book
I work for major telco in Hong Kong and we've been applying KM for several years across the business. This book solves a problem I've had. When a new person joins our team or we go to a new business unit I am asked often to provide book to introduce KM. I've found this hard because so many are all theoory and management stuff. Our people want practical example thay can relate to. This book does that through set of case studies from a range of country and industry. The case studies are detailed in a technical way and let people see what a KM system looks like when implement.
Excellent, just the book I've been waiting for. We are now very keen to try CBR (case-based reasoning) on one of our next projects and this book gives lots of practical advice as well as telling us where to go for further information.