Understand how IP telephony can change your business This book explains four key points to help you successfully implement your IP telephony strategy: IP telephony works today. You will understand the difference between voice over IP (VoIP) and IP telephony and what it means for your business. IP Telephony Unveiled help you identify this application. Emerging IP telephony market is full of misunderstanding and misinformation. This can open new revenue streams, increase profitability, encourage new levels of customer and employee satisfaction, and become a key enabler in the company's strategy to differentiate itself competitively-but only if you realize the benefits. IP Telephony Unveiled is written for all those responsible for corporate strategy for revenue generation, cost control, and customer satisfaction Toshiba. IP Telephony disclose the value behind this technology, which will help you see past what appeared to be only a new telephone system, to understand the strategic enabler laying a lot of companies active in the network '. Through this book you will understand the real benefits of IP telephony strategy and get assistance in developing a strategy within your organization. This volume is in the Network Business Series offered by Cisco Press.