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The Introduction to the ITIL Service Lifecycle Book
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This explains the basic concepts of IT Service Management and the ITIL, introducing the new lifecycle model, which puts in context all the familiar ITIL processes from the previous books. After showing high level process model, it takes the reader through the main principles governing the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operations and optimization.
Computer eBook Details
- ISBN-10: 0113310617
- ISBN-13: 9780113310616
- Publisher: The Stationery Office
- Pages: 238
- Date: January 2007