ITIL Version 3 at a Glance takes graphical approach to consolidate information on ITIL version 3. IT organizations worldwide are implementing ITIL as a vehicle to improve the quality of IT services and increase return on investment for IT services. Each chapter in the ITIL Version 3 at a Glance summarizes one of the ITIL v3 books in a consistent structure as follows: - Short description Stage - Overview Diagram Stage - Key Concept Stage - Practice or Process - Role - Process Objectives - Overview Diagram - Key Concepts