This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The author gives examples of rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available elsewhere. Detailed information about how? Set up, configure, and maintain all aspects of Dynamics CRM in an organization or industry with a thorough understanding of both on-premise and hosted versions of Dynamics CRM Take advantage? new features, including email, Outlook client, Internet Facing Deployment (IFD), and relationships Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, and invoices Improve customer service by integrating schedules, cases , contacts, product / service information, and more Build powerful automated workflows that streamline key sales tasks and liberate the seller to sell more effectively and efficiently manage to secure any Dynamics CRM implementation Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools Customize and extend Dynamics CRM using Visual Studio, NET,. and a custom plug-ins and add-ons ON THE WEB: Download all these books? S examples and source code in informit.com/title/9780672329708