With an emphasis on customer relationship management, this hands-on guide helps you manage accounts, market your product, and improve services. Whether you re salesperson, channel manager, marketing mogul, customer rep, or executive?, You'll find? The secret here to make your job easier, your day more productive, and your business more successful. This second edition has been revised to include Salesforce.com s latest product and feature offerings as of Summer 2006 release, giving you the tools you need to:? Build a product catalog Manage price books Calculate and adjust estimates Drive demand with campaigns Stimulate sales effectiveness with documents provide excellent service Analyze data with reports Verify your company profile Add users to Salesforce Customize your page layout and Extend your search beyond the use of Salesforce CRM This guide makes suggestions on how to dive more productivity and improve communication with standard templates from the Dummies Web site.