Whatever approach you choose, you'll learn: How to: Define and document non-functional requirements for any comprehensive software system Define the scope and logistics for the activities of non-functional testing Run non-functional tests and report results clearly and effectively Patterns for software design software defensive in the general scenario that promotes operability and availability Implementing the right level of reporting, monitoring, and trends for the production of highly available system software Patterns for: Design software that supports simple and more efficient operation in a production environment Design software which supports high performance and scalability Strategies and Techniques for: Techniques for managing and solving production problems during crisis Strategies to resist pressure to compromise on quality projects or completeness of non-functional activities in the software cycle