IT Essentials PC Hardware and Software Labs and Study Guide, Third Edition Patrick Regan IT Essentials: PC Hardware and Software version 4 course in the Cisco Networking Academy is designed to prepare you to take and pass the CompTIA A + exams based on the goals of 2006. IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition, is designed as a valuable teaching and learning tool, incorporating new features to enhance your hands-on skills and reinforce the main topics of the course. Study Guide section is designed to provide additional exercises and questions to reinforce your understanding of course topics, preparing you to program assessment and focus on preparing for the related certification exam. Labs section features the complete collection of lab exercises and worksheets specifically designed by Cisco to give students experience in a particular concept or technology. Chapter 1 10 includes the following skills and competencies?: Core competencies in the latest hardware and software information security technology skills Safety and environmental issues Soft skills for career development Chapter 11 16 include the following skills and competencies?: Advanced troubleshooting skills Preparation for all three CompTIA job environment certification exams Advanced installation of computers, enhancements, network, and security components Use this book: IT Essentials: PC Hardware and Software Companion Guide, Third Edition ISBN-10: 1-58713-199-4 ISBN-13: 978-158713-199-8 Patrick Regan has been a computer technician, network administrator / engineer, design architect and security analyst for 16 years.