The first edition of The Practice of System and Network Administration introduced a generation of system and network administrators to a modern IT methodology. This section guides you through better techniques for upgrades and change management, catalog best practices for IT services, and explore various management topics. Icing sections contain all the powerful things that can be done on the basics to wow customers and managers. Inside, you'll find advice on topics such as Key elements and network systems you need to make all other services running and walking betterBuilding reliable, scalable services, including web, storage, email, print, and remote accessCreating and enforce security policies Upgrading multiple hosts at one time without creating havocPlanning to and perform scheduled maintenance flawless superior helpdesks and customer windowsManaging careAvoiding a "temporary fix" that improve data center trapBuilding uptimeDesigning network server for speed and scale issuesWhy reliabilityWeb and security building backupsMonitoring backup system is not about what you have and predicting what will your technical needHow oriented workers can maintain the technical focus of their work (and avoid an unwanted management role) Technical management issues, including morale, organization building, coaching, and maintaining a positive skills visibilityPersonal techniques, including secrets for getting more done every day, dilemma ethics, managing your boss, and loving jobSystem your administration salary negotiation No wonder the first edition received Usenix SAGE 2005 Award's Outstanding Achievement! It's anticipated second edition updates this time-proven classic: Chapters reordered for easier navigation Thousands of updates and clarifications based on reader feedback Plus three entirely new chapters: Web Services, Data Storage, and Documentation