When work changed through new technology, practitioners have to deal with new complexities and tighter constraints. The surprise was that the new force has changed the workplace, creating new roles, new decisions, and new vulnerabilities. Ironically, more autonomous machines have created the conditions for other forms of more sophisticated coordination among people, and all the people and machines, to adapt to new demands and pressures. The stories reveal how the new demands made the job difficult, how people at work adapt but get caught by the complexity, and how people at a distance from work oversimplify their perceptions of complexity, squeezing practitioners. The authors explore how the CSE observed at the intersection of people, technology, and work, how the CSE abstract patterns behind the surface details and wide variations, and how the CSE finds a new direction that promises to help people cope with complexity.