It provides specific policies, approaches, and tools for each important function om IT management application management to vendor management?. IT management experts John Baschab and Jon Piot provide technical IT managers and executives must accurately assess their current operations. Designed to help IT managers and top executives get the most out of the department, budget and himself, this book covers such topics as: managing the department, establishing leadership roles, assessing the organization, cost management, project management requests, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs. With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. This book will help managers improve their performance and stature within their organizations by providing tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions.