Configuring Cisco AVVID will be the first book that discusses the components of AVVID architecture and will be timed for release with the launch of the technology in early 2000. A practical guide to technology AVVID this book will include an introduction AVVID, and the software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateway, and the IPCC (Cisco IP Contact Center). * The first book to discuss this important new technology components * A Practical Guide; many engineers will find a great source of knowledge AVVID products * Cisco plans to launch AVVID hardware and software in the spring of 2000 - already high demand for information * The book will be timed for release with the technology