Success Package Software Implementation guides IT departments through the selection and implementation of software packages, shows potential pitfalls and how to avoid them. Then analyzes the product selection and contract negotiation process before discussing the technical details of installation and configuration. While the main focus on the acquisition, installation, and implement software applications (the most complex category of software from the viewpoint of IT managers), this book also applies to shrink-wrapped and system software. About the Author With more than 30 years experience in IT, Christine B.