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Integrating Service Level Agreements
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This book offers an innovative approach that takes full advantage of the current interface, automation, and internet-based distribution and reporting technologies. * Address business level SLAs, not just device-level SLA * Describes a revolutionary approach that combines network management, service management, field service activities, rights, and rating with workflow automation technology
Computer eBook Details
- ISBN-10: 0471210129
- ISBN-13: 9780471210122
- Publisher: Wiley
- Pages: 352
- Date: July 2002