Reshape your world with a computer phone The existing telephone infrastructure quickly replaced with products, systems, and computer technology-based solutions off-the-shelf. You'll find concept-clarifying illustrations and a lot of answers and insight into this area of key technologies, including: Complete framework for designing and evaluating products, services and solutions based on all relevant CT standards specifications A thorough explanation of the CTI and how to apply and extend the functionality of call processing Media coverage of technology services including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) Integrated explanation of both the traditional fabric technology and next generation switching, such as IP telephony Real-world scenarios that show how CT technology can improve the lives of everyday business and