A step by step guide to using a powerful Open Source application in your business. Your complete guide to SugarCRM implementation - assess your needs, install the software, start using it, train users, integrate with existing systems Covers both free and commercial versions of SugarCRM - get maximum benefit from the free version before paying for add-ons "SugarCRM is one of the most interesting products around open source today, and Michael Whitehead has created the definitive guide to it. This book distils hard won SugarCRM experienced into an easy to follow guide to implementing the full power of SugarCRM SugarCRM is. The extensive PHP / MySQL based applications but with rich administrative programming interface, is not required to obtain the most part. This book will give you all the information you need to start using this system, strong free CRM. Are you wondering what benefits CRM can bring about, or you've learned about CRM systems but have not implemented one, or you're working with SugarCRM already, this book will show you how to get maximum benefit from this exciting product. What you will learn from this book? Here are some of the knowledge and skills you will get when you read this book: A step-by-step complete tutorial in using the standard, every day SugarCRMInstalling features and use SugarCRMLearning particular ways in which SugarCRM can increase your profits through customer relationshipsAssessing rich your company's needs, and planning the implementation of SugarCRM is designed specifically for youDeciding how to deploy SugarCRM so that the best qualified, and step by step instructions for installing softwareA complete step-by-step tutorial in using the standard, every day SugarCRMLooking features in various free and commercial add ons available for SugarCRM, as well as suggestions on how to find them useful and SugarCRM moreIntroducing throughout the business - how to train your staff and create your user SugarCRM enthusiastic about what can be done to themEssential admin tasks such as data import, back up, and SugarCRM maintenanceIntegrating to your web site, and tips for other forms of integration as well! By helping you clarify your business purpose of this book allows you to build a CRM system to support your business needs, and show SugarCRM in a realistic business setting through Extended case study. Who is this book written for? Small-medium business owners / managers with reasonable IT skills, who want to implement SugarCRM for themselves both as a first CRM or as a replacement for existing solutions. IT staff in charge of implementing, maintaining, or upgrading your existing installation of SugarCRM SugarCRM users who wish to broaden their understanding of the topic No programming knowledge is required to use this book to adopt, adapt and use SugarCRM