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Lean Six Sigma Secrets for the CIO


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Savvy IT veteran describes how to use Lean Six Sigma in IT governance framework such as COBIT and ITIL and warned of why this framework should be considered a starting point and not a destination. Complete resource for CIOs and IT managers provide effective strategies to overcome the human element that is fundamental to success and explains how to maximize your customer's voice as he relates to the needs of your staff. Providing you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for CIOs provide the necessary understanding to manage your IT operations are unique to the effectiveness and efficiency in service underscores.

Computer eBook Details

  • ISBN-10: 143980379X
  • ISBN-13: 9781439803790
  • Publisher: CRC Press
  • Pages: 288
  • Date: September 2009

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