Manage your business from the perspective of service What if this technology is designed to serve the business? customers, providers, and business owners. Learn how real companies improve business performance by streamlining business processes and implement service management standards and best practices. ? assess the costs and returns associated with service management Get down to business? find ways to manage data centers, support services, desktops and devices, IT security, and other business services View at work? case study explores service management in manufacturing, retail, hospitality health care, and other business sectors Opening the book and find: How the digital world has changed service Asset management services and tools Resources for best practices and information standards Advice to define, create, and maintain a management plan services Six layers of management services How to optimize your data center Ideas for managing your business assets as services The role of virtualization and cloud computing