Course Description: This intensive interactive course immerse students in practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation services and service. The training is intended to allow the license holder to implement practices in the Release, Control and Validation of Service Lifecycle Management. This course uses an online approach is interesting, interactive and flexible to learning the core disciplines of ITIL best practices and position students to successfully complete the associated exam: the APMG / EXIN Intermediate Level Certificate of Release, Control and Validation. Learning Objectives: At the end of this course, students will gain competency in: * Understanding Service Management as a Practice, Service Operation principles, aims and objectives * Knowing the important role of the Release, Control and Validation in service provision and an understanding of how the in-scope processes interact with other Service Lifecycle processes * Activities, methods and functions used in each of the Release, Control and Validation processes * Implementation of Release, Control and Validation processes, activities and functions to achieve operational excellence * How to measure the Release, Control and Validation performance * Challenges, critical success factors and risks associated with the Operational Support and Analysis * A deep understanding of Management Change, Service validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfillment process * Roles and responsibilities in the process and activities to support the Service Lifecycle Management * Technology and implementation considerations surrounding Release, Control and Validation * Challenges, critical success factors and risks associated with this module And prepare participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management Foundation Certificate or ITIL v2 plus Bridge Certificate. Program Materials: * Access to the presentation with audio coach * The Art of Release Service, Control and Validation Book * Exercise + Answers * Mock Exam question