This is a good book with a very clear explanation about the ITIL v3 framework and the best part of it is that it provides a road map for implementing and enforcing framework. Now, in an expanded and updated version of the 2008 book The Art of Service, the author once again presents a guide step-by-step to ITIL v3. Many organizations and individuals who previously struggled with their adoption of the ITIL framework will continue to seek challenges in the ITIL 'apply' as part of their approach to IT governance practices of Service Management. In this light, the main purpose of this book is to provide support materials needed to enable understanding and application of the ITIL framework in a wide-range of contexts. A comprehensive book is designed as an easy reference that will guide you through the 5 Lifecycle important step you need to take to create a successful portfolio of IT Services.