Drive More Business Value of IT? and Bridge Gap Between IT and Business Leadership Apply the entire IT business practices to optimize budgets and increased ROI definition of satisfaction is higher and more realistic expectations for IT in the business Written by two leading IBM experts bring business discipline to IT IT organizations have achieved remarkable technological maturity, but much slower to adopt world-class business practices. You? Will learn how to choose the best approach to improving IT business practices for your environment and use practices to improve service quality, reduce costs, and encourage top-line revenue growth.