In addition to learning how to use the core application, you will develop a deeper understanding of how CRM fits with today? Business needs. Step-by-step instructions carefully walk you through the questions, problems, and the most common tasks for Dynamics CRM. Quizzes and Exercises at the end of each chapter help you build and test your knowledge. By the Way notes present interesting pieces of information relating to the discussion. Did You Know? Set up a successful CRM project Identifying the building blocks of CRM Dynamics automated processes Create and manage your business units and users Use and maintain security Redefining the role of a new account contacts import and distribute leads to Create a marketing campaign and capture the result Convert lead to account and contact you configure the look of Capture Email contact and activity details direct from the scheduling of Teachers Integrate Dynamics CRM Dynamics CRM with Microsoft Excel and other applications Create a simple workflow Customize and add utility