Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results solve this problem by providing practical answers to four questions: What IT contributes to business? Herron, and Stasia Iwanicki share real world experiences to explain how you can demonstrate the value of IT? And potentially find extra value you didn? T know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. Many IT organizations have successfully applied the techniques described in this book and have been proven and even enhance their business value as a result??. This paper identifies barriers of organizational culture and you have to remove to start the program metric, changing processes, changing the mindset, and increase IT performance and value. Examining the important metrics to demonstrate value for business users ? Focus on techniques, methods and processes to effectively implement and use the metrics program ? Shows how to manage IT and how governance provide real business value ? Shows how to change IT to improve performance, identify risks associated with change, and minimize risk