After an introduction that develops the core concept of multiple uses, the following chapters: - explain the role of utility in guiding one of the biggest initiatives of strategic Xerox - analyzing a Monsanto chemical plant where a worker conversation pattern studies contribute to the design of a more effective system of control - present empirical study of equipment design practices in U.S. industry that contrasts technology-centered and skill-based design approach - summarized the Scandinavian experience recently with user participation in design, with special reference to DEMOS and UTOPIA projects - analyze the European experience suggests five key criteria for effective design of human-centered advanced manufacturing technology - offering in-depth discussion of the powerful, often hidden human resources and organization that ignores conventional design process. Uses: Changing Technologies to Tools address the needs for better usability criteria and design a more effective and usability assurance processes. Its chapters will appeal to managers and professionals in computer systems, manufacturing engineering, industrial design and human factors, as well as researchers in disciplines such as computer science, engineering, design studies, sociology, organizational behavior and human resource management, industrial relations, education, and business strategy.